SHOPSMITH RETURN POLICIES
Our Guarantee
Shopping On-line and not being able to touch an item requires a lot of trust in the merchant you are buying from. We here at Shopsmith, understand the need to uphold that trust. We’ll keep doing our very best every day, with every order and with every customer to provide you with only highest quality products backed up with our 100% Satisfaction Guarantee.
Use any product for a full 30 days. Make as many projects as you would like to be completely satisfied that the product gives the performance you expect. If by chance you are not satisfied, you can return the product within 30 days. No questions asked.
Returning Merchandise
Should you have any dissatisfaction with an item you receive, the item will be willingly replaced or your money refunded. Simply return the item within 30 days of receiving it, in its original condition and in the original packing. All sales are final after 30 days from receipt.
In the event your merchandise is damaged during its delivery, complete the following steps.
- Retain all packing material, cartons, and products form the delivery in the condition they were received.
- Contact the delivery carrier and request an inspection within 15 days from receipt.
- Call our Customer Service Department at 1-937-890-5197 for further assistance.
Returns Process
Returns must have your full name, address, and account number as well as the R.M.A. (Return Merchandise Authorization) Number given to you by our Customer Service Representative. Please call 1-937-890-5197.
We recommend that you ship using an insured method. (i.e. DHL, UPS or Insured Parcel Post) We can not replace or refund items that have been lost by the returning carrier. Refunds will be credited to the original payment method as quickly as possible after receipt of the return. If the item you are returning is too large or heavy to ship by DHL, UPS or Insured Parcel Post, please contact us for advice prior to returning that item.
Also, we ask that you include with the item…
- A copy of the original invoice and order number.
- The full name and address of the person who placed the order.
- Your instructions.
We would appreciate knowing why you are returning the item. Listening to our Customers helps use maintain our high quality standards and service.
Cancellations Process
Orders are processed immediately. Once an order has been processed, we are unable to cancel the order. However, once you receive the merchandise, you can simply return it by following the instructions above. To find out if your order has been processed, you can check your order online or contact customer service.
If you provided an email address at the time of purchase, you would have been sent a confirmation message that contained a link to check the status of your order. To check on-line, click on that link provided. Orders with a status of “Shipped” cannot be cancelled. When the status changes from Processing to Shipped it means that the delivery company has taken possession of the merchandise.
