WileyCoyote wrote:I think your original post was a great possible explanation for their Facebook pages. I was quite taken aback by the BBB site. Although most of the issues were cleared up, it is sad that it had to come to that level to get a proper response. I don't blame people for using the BBB. If it gets results and nothing else you have done has worked, that is what they are there for. It does seem people are getting the same if not better level of support on the Facebook page as the BBB page. I have seen a few on this forum use the Facebook page with great results.
Thanks. Yeah, I have seen it suggested by some on the FB pages that customer support is better for those who have new machines, i.e. purchased recently from Shopsmith. I don't know if this is true or not, but would definitely suck for those of us with older machines if we are stuck with a lower tier of service/support. Their post this morning stating no repairs for PowerPro's out of warranty certainly hints at that as well. I am just trying to get the few remaining accessories that I need/want, so unless I break something after this, I guess I can see Shopsmith's reluctance to cater to my side of the market. I do wonder if the Shopsmith FB pages didn't come out of a result of some arbitration, etc. relating to the many BBB complaints. I think it is a good idea no matter how it got started. For anyone having issues with service, support, repairs, etc. it seems to be the place to go for direct contact with Shopsmith. I mean the phone system takes 20 minutes to sit on hold, and that is only if it is a day that they haven't switched the system to send you straight to voicemail. They say the squeaky wheel gets the grease and that seems to be the case for those that voice their problems on the customer service page on FB for Shopsmith. Not saying that is a bad thing or not, just what I have observed.