wa2crk wrote:But on the other hand: I recently ordered the plastic lathe face shield that was on sale and I received it in about 7 days. So am I special? Not! I thought service was real good.
Thanks. I have tried to be fair and balanced with what I say, but maybe that is not always coming across. I too ordered the lathe face shield and other items that have come quickly this year. Some items though are taking a long, long time for me to get. It is painful to get updates on these orders so I can empathize with those that have had it worse than me and have needed to open a BBB claim. From what I understand (based on what others have posted), customer service was much worse last year, but Shopsmith has been trying to turn this around recently, I believe. So my main message is it seems to be a mixed experience out there for anyone who is ordering from Shopsmith recently. Some have had fast order fulmillment and no issues, but others have had some rather difficult problems to deal with. Hoping the trend is toward improvement. Thanks for posting that your experience was a good one. I welcome anyone that has had good luck with Shopsmith orders in the last 6-12 months to post as well to let us know. Again, I only shared this to let others know what is happening. I was shocked when I saw the BBB page, but I want them to turn this around.