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Placing
and Checking Orders
• How
do I place an order on-line?
• I
know what part number I need, how can I order it on-line?
• I'm
not sure what part number I need to order, can you help?
• How
do I change the billing address on my order?
• What
is the shopping cart?
• I
try to add items to my order, but nothing appears in my cart.
What is wrong?
• An
item in the Shopping Cart is showing the wrong price, what
do I do?
• What
if I have a problem placing my order?
• How
do I check an items stock status?
Shipping
& Delivery
• My
order was delivered and an item is missing from my order,
what do I do?
• Can
I find out when my order will ship?
• How
do I change the shipping address on my order?
Returns/Cancellations
• My
order arrived damaged, what do I do?
• How
do I return an item?
• How
do I cancel an order?
Education/Demonstrations
• I'm
looking for a Training or Traveling Seminar, could you tell
me where they are held?
• How
can I see a Shopsmith MARK V in action?
Technical
• I'm
not sure what part number I need to order, can you help?
• I
need instructions for installing a part, how can I get it?
Mailings
• I'm
interested in the Shopsmith MARK V, can you send me more information?
• How
can I be added to the Shopsmith mailing list?
• I'm
receiving mailings from Shopsmith, how can I update my address?
• How
do I remove my name from your postal mailing list?
• I'm
receiving e-mails from Shopsmith, how can I update my e-mail
address?
• How
do I remove my name from your e-mail list?
•
I've submitted
my email address, but I am still not receiving emails?
• I've
requested information, but I have not received it yet. How
can I check on it?
Site
Privacy & Security
• How
can I be sure my Internet order is secure?
• Is
my information secure and private when I give it to Shopsmith?
• Does
Shopsmith use cookies and what are they?
General
• How
can I find out the value of my older Shopsmith?
• I
am looking for a Shopsmith retail store in my area, could
you tell me where they are located?
• What
if I have a question not covered here?
Answers
Product
Information
How do I search for products on Shopsmith.com?
You can search for
products by either the Keyword
Search or the Item Number
Search. At the keyword search simply type in the word
or terms you are looking for, with spaces between them. Then
choose to match “All” or “Any” words and
press the “Search” button or hit enter. On the item
number search, type in the item number and hit the “Find
Item” button, or hit enter. Back to top
I
have a Shopsmith product...
...Can you tell me how old it is? ...Do
you have parts for it? ....Do you have a manual for it?
To
better answer your question about a specific product please
click on the item below.
Back
to top
Does
Shopsmith carry a specific product?
If
you are looking for a specific product we suggest you first
look for it under the Keyword
Search.
After your search, if you are unable to locate the item, you
can contact Customer Service by email
or call 1-937-890-5197. We may be able to offer a suggestion
if we don't have the product you are looking for.
Back
to top
Placing
and Checking Orders
How do I place
an order on-line?
When
shopping online, simply add an item to your cart from any
product page by clicking on “Add to Your Shopping Cart”
button. At anytime you can view your cart by clicking on the
“View Shopping Cart” link. Once you are in your
shopping cart you can change the quantity of any items you
have in your cart. Then click on “Update Cart” to
view the new total. Once you are ready to check out you just
need to click on the “Checkout” button and you will
be transferred to our secure check out area. Follow the on-screen
directions to complete the check out process.
Back
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I
know what part number I need, how can I order it on-line?
If
you know the part number, you can go to the Item
Number Search and enter the number. This will pull
up the item information and you can add it to your shopping
cart at that time. This can be useful for ordering directly
from the printed catalog, a sale mailer or an owner's manual.
Back
to top
I'm
not sure what part number I need to order, can you help?
If
you are unsure what part number to order, we encourage you
to contact our Technical Support Team at 1-937-890-5197 or
by email.
We strive to provide you with quick, accurate service. We
will make every effort to respond to your request within 1
business day.
Back
to top
How
do I change the billing address on my order?
You
can change the billing address on your order by calling our
Customer Service Department at 1-937-890-5197 immediately.
All customer orders are processed within a few hours after
being received. Orders received on Holidays and weekends are
processed prior to 6:00 a.m. the following business day. Any
correspondences received after that time may keep your request
from being honored, and may delay and/or prevent your order
from being delivered within a timely fashion.
Back
to top
What
is the shopping cart?
The
shopping cart is a file on your computer called a “cookie.”
A cookie is a text file containing
a unique identification number that is transferred from the
web site to your computer's browser. A cookie does not allow
access to any information about you that you have not volunteered.
A cookie is used to identify you the next time you access
the site. A cookie from Shopsmith is simply an ID number to
allow you to retrieve your shopping cart and the items you
have placed in it.
Back
to top
I
try to add items to my order, but nothing appears in my cart.
What is wrong?
If you are trying to place items in your cart and your items
are lost, your browser is probably not set up to accept cookies.
Please read the following instructions on enabling cookies.
How
to activate cookies in Internet Explorer 5 or earlier
- On
the desktop of your computer, go to the Control Panel. Find
the Internet Options icon and double click it. If you are
not sure how to get to your Control Panel you can click
your Windows start button, go to settings and choose Control
Panel.
- A new
screen will appear. Click on the Security tab then click
on the Custom Level button.
- Another
new screen will appear. Scroll down until you see the area
which says Cookies. Make sure you have both sections set
to Enable cookies.
How
to activate cookies in Internet Explorer 6/XP
- On
the desktop of your computer, go to the Control Panel. Find
the Internet Options icon and double click it. If you are
not sure how to get to your Control Panel you can click
your Windows start button, go to settings and choose Control
Panel.
- A new
screen will appear. Click the Privacy tab. You should either
see a slider similar to the one pictured below, or the word
custom (if you see the word custom, follow the instructions
for advanced users instead).
- By
default, this should be set to medium, if it is all the
way at the top, move it down until the word medium is displayed,
as this is the highest level which will allow the
login cookie to work properly. Click OK, close all your
open IE6 windows, and restart IE.
Instructions
for advanced Users
- If
you have not followed steps 1-2 above, do so now. Click
the Advanced... button.
- Check
Override automatic cookie handling and select Accept under
both "First party Cookies" and "Third party Cookies." Also,
Check "Always allow session cookies."
- Click
OK out of internet options - close all your open IE6 windows,
and restart IE.
Alternate
instructions for those who require the medium-high or high
privacy options
- In
the Privacy tab, click Edit... in the Web Sites section.
- In
The Address of Web Site box, type in
https://www.shopsmith.com
then click Allow. This will enable all servers in the
shopsmith.com
domain to set and read cookies unless you have the privacy
settings explicitly set to block or allow all cookies.
- Click
OK out of Internet Options – close all your open IE6 windows,
and restart IE.
How
to activate cookies in Netscape
- Launch
your Netscape program. On the toolbar go to Edit then choose
Preferences.
- A
new screen will appear. Click on the Advanced tab, then
look under the Cookies area to make sure you have Accept
all Cookies enabled.
If
you prefer not to accept cookies at all, please call 1-937-890-5197
and one of our Customer Service representatives will be happy
to place your order by phone.
Back
to top
An
item in the Shopping Cart is showing the wrong price, what
do I do?
While
we attempt to keep our online pricing accurate, errors can
happen from time to time. Please report the problem here.
If you are attempting to place your order and need immediate
attention please contact our Customer Service Department at
1-937-890-5197.
Back
to top
What
if I have a problem placing my order?
Most online orders
process just fine, however if you do experience some difficulties
and are not sure what to do next to complete your order, try
beginning at your shopping cart. In most cases you will get
back on track and complete your order. If you continue to
have trouble with your order, please contact our Customer
Service Department at 1-937-890-5197.
Back
to top
How
do I check an items stock status?
We
do our best to maintain stock on all of our items. But, occasionally
out of stock situations do happen. To check the availability
of an item, use the Item
Number Search feature. Simply type in the part
number and click the “Find Item” button. On the
products page, under the price, you will see the products
current stock status.
Back
to top
Shipping
& Delivery
My
order was delivered and an item is missing from the shipment,
what do I do?
First
look at your invoice to see if the item is indicated as being
on back order. If not, call our Customer Service Department
at 1-937-890-5197
or
by email.
Back
to top
Can
I find out when my order will ship?
We
make every effort to ship orders in the USA within 1 business
day. We also attempt to ship all orders complete. Most ground
shipments should arrive to you within 7 to 10 business days
form the time of shipment. To check the status of your order
go to this form
and fill in your order information. If you have specific questions
on your order status please contact our Customer
Service Department at 1-937-890-5197
or
by email.
Back to top
How
do I change the shipping address on my order?
You
can change the shipping address on your order by calling our
Customer Service Department at 1-937-890-5197 immediately.
All customer orders are processed within a few hours after
being received. Orders received on Holidays and weekends are
processed prior to 6:00 a.m. the following business day. Any
correspondences received after that time may keep your request
from being honored, and may delay and/or prevent your order
from being delivered within a timely fashion.
Back
to top
Returns/Cancellations
My
order arrived damaged, what do I do?
In
the event your merchandise is damaged during its delivery...
1. Retain all packing material, cartons, and products from
the delivery in the condition they were received.
2. Contact the delivery carrier and request an inspection
within 15 days from receipt.
3. Call our Customer Service Department at 1-937-890-5197
for further assistance.
Failure to follow these procedures could cost you a monetary
loss. Back
to top
How
do I return an item?
To
return an item, please
contact our Customer Service
Department at 1-937-890-5197
or
by email.
Once your return has been approved, you will receive an Authorization
Number via e-mail or telephone. It will also contain our address
and other information about how to return the product.
Back
to top
How
do I cancel an order?
To
cancel an order call our Customer
Service Department at 1-937-890-5197 immediately.
All customer orders are processed within a few hours after
being received. Orders
received on Holidays and weekends are processed prior to 6:00
a.m. the following business day. Any correspondences received
after that time may prevent your request from being honored.
Back
to top
Education/Demonstrations
I'm
looking for a Training or Traveling Seminar, could you tell
me where they are held?
As
we confirm events, they are posted here.
We are constantly updating this list, so you may want to check
back frequently. If you are in the Dayton, Ohio area, you
can also stop in at the National
Woodworking Academy. Back to top
How
can I see a Shopsmith MARK V in action?
As
we confirm events that we are attending, they are posted here.
We are constantly updating this list, so you may want to check
back frequently. .
Back
to top
Technical
I'm
not sure what part number I need to order, can you help?
If
you are unsure what part number to order, we encourage you
to contact our Technical Support Team at 1-937-890-5197 or
by email.
We strive to provide you with quick, accurate service. We
will make every effort to respond to your request within 1
business day.
Back
to top
I
need instructions for installing a part, how can I get it?
Please
contact our Technical Support Team at 1-937-890-5197 so we
can be sure to provide you with the correct information for
your particular model Shopsmith. Occasionally written instructions
are available and may be sent to you via the Postal Service.
Back
to top
Mailings
I'm
interested in the Shopsmith MARK V, can you send me more information?
To
receive informational materials about the Shopsmith MARK V
and to be added to our mailing list, please complete this
form.
You should receive the MARK V information
within the next two weeks. Back
to top
How
can I be added to the Shopsmith mailing list?
To
be added to our mailing list,
please complete this form.
Back
to top
I'm
receiving mailings from Shopsmith, how can I update my postal
address?
To
update your postal address information please complete this
form,
or
contact our Support
Team at 1-937-890-5197. Back
to top
How
do I remove my name from your postal mailing list?
To have your address removed
from our mailing list please complete this form
or call our Support Team at 1-937-890-5197. We
strive to provide you with quick, accurate service. But because
of mailing times and schedules, it is conceivable that you
will receive another mailing from us. We
will make every effort to respond to your request within 1
business day. Back
to top
I'm
receiving e-mails from Shopsmith, how can I update my e-mail
address?
To
update your e-mail address information please complete this
form,
or
contact our Support
Team at 1-937-890-5197. Back
to top
How
do I remove my name from your e-mail list?
To have your e-mail address
removed from our list please complete this form
or call our Support Team at 1-937-890-5197. We
strive to provide you with quick, accurate service. But because
of mailing times and schedules, it is conceivable that you
will receive another email from us. We
will make every effort to respond to your request within 1
business day. Back
to top
I've
submitted my email address, but I am still not receiving emails?
As you may be aware, many Internet
Service Providers and email accounts are providing email Spam
Blocker programs.We support any effort to filter unwanted
email. On the flip-side, we want to ensure that you continue
to receive Shopsmith's email savings. If you have a spam blocker
program on your email account, please be sure to add Shopsmith
to your Email "Address Book" or "Safe List".
This will make sure you still receive Shopsmith's savings
emails directly to your box. You will need to add shopsmith@shopsmith.com
for email specials, or woodtip@shopsmith.com for our
WoodShop Tips emails to your email address book. If you have
any questions, please contact customerservice@shopsmith.com
or
call our Support Team at 1-937-890-5197.
Back to top
I've
requested information, but I have not received it yet. Where
is it?
We
strive to provide you with quick, accurate service.
But
because of certain postal circumstances,
your request may be delayed. Most
information should reach you within two weeks. If you have
not received your information within a timely manner, please
contact our Customer
Service Department at 1-937-890-5197.
Back
to top
Site
Privacy & Security
How
can I be sure my Internet order is secure?
The
security of your personal information is very important to
us. We use industry standard Secure Socket layer software
(SSL) to encrypt your personal and credit card information
during the order checkout process.
Once
you have entered the checkout area your computer will begin
communicating with our server in secure mode. You can tell
that you are in secure mode by the following:
• the “http” in the web address will be replaced
by “https”
• depending on
the browser, you will see either a padlock (Microsoft Internet
Explorer, AOL, Netscape Communicator) or a solid key (Netscape
Navigator) in the lower section of the browser window. Most
browsers also offer additional security alerts as well.
If
you still don't want to use your credit card on the Internet,
no problem. Just call 1-937-890-5197
and one of our Customer Service representatives will gladly
take your order over the phone. Back
to top
Is
my information secure and private when I give it to Shopsmith?
We
make sure your personal information is private and secure.
Any time you provide Shopsmith with personal information,
such as your name, address, phone number, etc., the pages
are secure. You can tell that you are in secure mode by the
following:
• the “http” in the web address will be replaced
by “https”
• depending on
the browser, you will see either a padlock (Microsoft Internet
Explorer, AOL, Netscape Communicator) or a solid key (Netscape
Navigator) in the lower section of the browser window. Most
browsers also offer additional security alerts as well.
Back
to top
Does
Shopsmith use cookies and what are they?
A
cookie is a text file containing a unique identification number
that is transferred from the web site to your computer's browser.
A cookie does not allow access to any information about you
that you have not volunteered. A cookie is used to identify
you the next time you access the site. Cookies cannot identify
an individual user specifically, such as by name or address,
unless the cookie data is attached to personally identifiable
information such as online registration forms. A cookie from
Shopsmith is simply an ID number to allow you to retrieve
your shopping cart and the items you have placed in it.
Cookies
can also be used to measure site usage. With the data collected
in following the navigation of visitors, we can get a better
idea of our visitors' interests and needs. This helps us identify
ways to improve our site by adding products and services that
will benefit you. Cookies are in use on most major web sites
today. Most browsers are already set to accept cookies; however,
you may choose to reset your browser. Please understand that
certain areas within our web sites may not perform correctly
if your browser will not accept cookies.
If you are trying to place items in your cart and your items
are lost, your browser is probably not set up to accept cookies.
Please read the following instructions on enabling cookies.
How
to activate cookies in Internet Explorer 5 or earlier
- On
the desktop of your computer, go to the Control Panel. Find
the Internet Options icon and double click it. If you are
not sure how to get to your Control Panel you can click
your Windows start button, go to settings and choose Control
Panel.
- A new
screen will appear. Click on the Security tab then click
on the Custom Level button.
- Another
new screen will appear. Scroll down until you see the area
which says Cookies. Make sure you have both sections set
to Enable cookies.
How
to activate cookies in Internet Explorer 6/XP
- On
the desktop of your computer, go to the Control Panel. Find
the Internet Options icon and double click it. If you are
not sure how to get to your Control Panel you can click
your Windows start button, go to settings and choose Control
Panel.
- A new
screen will appear. Click the Privacy tab. You should either
see a slider similar to the one pictured below, or the word
custom (if you see the word custom, follow the instructions
for advanced users instead).
- By
default, this should be set to medium, if it is all the
way at the top, move it down until the word medium is displayed,
as this is the highest level which will allow the ezboard
login cookie to work properly. Click OK, close all your
open IE6 windows, and restart IE.
Instructions
for advanced Users
- If
you have not followed steps 1-2 above, do so now. Click
the Advanced... button.
- Check
Override automatic cookie handling and select Accept under
both "First party Cookies" and "Third party Cookies." Also,
Check "Always allow session cookies."
- Click
OK out of internet options - close all your open IE6 windows,
and restart IE.
Alternate
instructions for those who require the medium-high or high
privacy options
- In
the Privacy tab, click Edit... in the Web Sites section.
- In
The Address of Web Site box, type in http://login.ezboard.com
then click Allow. This will enable all servers in the ezboard.com
domain to set and read cookies unless you have the privacy
settings explicitly set to block or allow all cookies.
- Click
OK out of Internet Options – close all your open IE6 windows,
and restart IE.
How
to activate cookies in Netscape
*** We
suggest you use the latest version of Netscape
In
version 6.0 we have found that Netscape is having difficulty
with our cookies, so we suggest you upgrade to the latest
version of Netscape, were the problems have been resolved.
- Launch
your Netscape program. On the toolbar go to Edit then choose
Preferences.
- A
new screen will appear. Click on the Advanced tab, then
look under the Cookies area to make sure you have Accept
all Cookies enabled.
If
you prefer not to accept cookies at all, please call 1-937-890-5197
and one of our Customer Service representatives will be happy
to place your order by phone.
Back
to top
General
I want to sell my older Shopsmith, how
can I find out the value?
Because
there is no “Blue Book Value” to go by, we suggest
customers wanting to sell units offer them at the price they
paid. We can tell you that the Shopsmith MARK V seems to hold
it's value extremely well and there is a large market for
pre-owned Shopsmith equipment.
You
may also want to consider looking on eBay or other online
auction sites to see what people are asking/offering for unites.
Another
suggestion is to contact the Shopsmith
Users Group, they may be able to offer you other suggestions.
OR Contact
Battles Hardware
& Tool Company. They have been known to purchase older
Shopsmith equipment.
Back
to top
If
you are ordering from out of the United States you can contact
one of the following distributors.
All-In-One Wood Tools
2900 Argentia Dr. Unit 11
Mississauga, ON L5N 7X9
1-800-370-3834 (Canada Only)
Tel: (905) 826-4720
Fax: (905) 826-4780
General Email: allinone@compuserve.com
Web page: http://www.allinonewood.com/
Martin's Supplies
Boreham, Chelmsford, Essex
Phone: 07513 402 501
Email: sales@martins-supplies.co.uk
Website: shopsmith.co.uk
If
there is not one close to you, please contact our Customer
Service Department on any International shipping concerns.
If
you are looking for a place to get your Shopsmith MARK V repaired
or recondiditoned,
here is a list of current Service
Facilities.
Back
to top
What
if I have a question is not covered here?
We
have tried to cover as many of the frequently asked questions
as possible, but if there is a subject we have not covered,
please feel free to contact our Customer
Service Department at 1-937-890-5197 or drop
us an email at customerservice@shopsmith.com.
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