GoNavy wrote:OK here is the new update, installers called today...can't do it Friday will be Monday, they have another customer that ac went completely out...hmmm don't know if I believe that, I said ok, but I am really getting tiered of being the if we can get to it guy, while still paying full price. We won't even go into the prior emails to get this set up, he only answered about half of my emails questions, and even then took a few days. I got the impression I was not very important and he was just humoring me didn't care whether I got a split air system or not. I really don't understand what it is about my demeanor that says you don't have to worry about screwing me over, I'll put up with it. I guess it is because I am a senior citizen and retired military, must scream he is an easy target. This kind of crap seems to ALWAYS happen to me, bad service, changing install dates, poor installation..etc...I don't have to finance this with Home Depot, I have enough money in my checking to pay this in full with cash, the only and I mean only reason I am going the Home Depot route is the six month no interest deal. My checking gives me interest on the balance, giving HD $1k a month pays them off within that time period and gives me way more interest payment on my checking. I am thinking about telling these folks to KMA telling HD they just lost my business and going back to the est phase and hiring some one else for this deal pay them cash. Of course this means probably another few weeks to get this done and not on Monday. What would you do, really what to know.. if I am just being a PIA
Sorry to come to the party so late, but anymore, I usually only get to the forum a couple times a month.
I would guess the reason you are getting a runaround from the installer is he is getting significantly more money from other jobs. The “emergency” call is pure profit for him and larger installations usually pay for an entire day or more. I’m not saying it’s proper to treat customers that way, but it’s how many HVAC companies work (I spent 3 years working for one and they were very guilty of that practice as were their competitors).
Regarding Mitsubishi, I had planned to go that route, but they are very picky about warrantying their products and will not budge. I finally decided on a low cost unit through Lowe’s which will go in this fall. Summer is a horrible time to have anything installed as has been mentioned. The companies always go for the summer bucks profit and unless you are a big customer they couldn’t care less if you cancel and go with someone else. A split system means they have to use you as a fill in if another job doesn’t take an entire day. Then if yours does take more than a few hours, they either have to dump you until another day or are late to a bigger job the next day.
Regarding the units sizes, I have no concept of the needs of Arkansas, but they both seem a bit of over kill. Having an A/C cycle because it provides too much cooling can be just as destructive as having it operate too long because it’s undersized. Sounds like they had units in stock that someone else ordered and now they are stuck with inventory they want to dump.
I know it’s not fun to be considered the bottom of the food chain by a “service” company, but those of us who don’t give them many thousands of dollars each year are considered just that. Small HVAC companies are seldom certified by bigger providers like Mitsubishi, so you need to buy something they are certified to install or take your chances that Home Depot or Lowe’s will help when something breaks.
Best of luck.