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Re: Web site issue?
Posted: Sat Dec 09, 2017 9:30 pm
by admin
Good guess. It is a preliminary number. Preliminary numbers occur when orders are held, both for manual handling and when orders are delayed during the night by backups.
thunderbirdbat wrote:I also received the long number for an order. I was not sure if it was a preliminary number since I was ordering off their inventory sale and they were not sure of quantities of items on the sale. I found that I could look up my order number and check the status by going to my home page then to the order status and history page.
Re: Web site issue?
Posted: Tue Dec 12, 2017 10:17 am
by moggymatt
Anyone else get their orders placed during the Turkey days special inventory clear out? Still waiting for mine to ship from 11/17 and now I see the same items on Xmas clear out even cheaper! Called 2x now and all I see happening on my personal order tracking is it keeps switching between in process and being shipped.
Re: Web site issue?
Posted: Tue Dec 12, 2017 11:45 am
by sehast
Same here. Been waiting since Black Friday. Still In-Process for status.
Re: Web site issue?
Posted: Tue Dec 12, 2017 10:23 pm
by JPG
Sooooo I am 'not alone'!
Re: Web site issue?
Posted: Tue Dec 12, 2017 11:35 pm
by rcplaneguy
An order of disk sandpaper (Nov 27) now has a tracking number, guess they had many orders to fill (free shipping).
Re: Web site issue?
Posted: Fri Dec 15, 2017 2:14 am
by moggymatt
Got an encouraging call today form the mothership. From our discussion I'm sensing Shopsmith is taking the high road on taking care of their customers as best they can. I applaud them and specifically Brian, he didn't need to call just to let me know my order was shipping but did. That makes a big difference in my book.
Thank you Shopsmith.
Re: Web site issue?
Posted: Fri Dec 15, 2017 12:18 pm
by sehast
Yes, it looks like the log jam is finally breaking up. Got a tracking number today.
Re: Web site issue?
Posted: Fri Dec 22, 2017 4:26 pm
by sehast
I have to give credit when credit is due. When I got my order today an apology note was inside along with a $15 gift card to make amends for my long wait. First class Shopsmith, thank you.
Re: Web site issue?
Posted: Fri Dec 22, 2017 9:53 pm
by JPG
You too!
Re: Web site issue?
Posted: Fri Dec 22, 2017 10:22 pm
by reible
How long did you wait to get your orders to get the 15%? I'm waiting on an order from 10/18/17 with no ship date appearing yet.
I ordered a couple of items and one is on back order and has been, one of the items was something my brother needed so I sent mine to him and ordered a new one.... well at least he isn't waiting. The back order part is no big deal as the shorty I ordered it for is now in storage until spring.
Ed