Web site issue?

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admin
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Re: Web site issue?

Post by admin »

Good guess. It is a preliminary number. Preliminary numbers occur when orders are held, both for manual handling and when orders are delayed during the night by backups.

thunderbirdbat wrote:I also received the long number for an order. I was not sure if it was a preliminary number since I was ordering off their inventory sale and they were not sure of quantities of items on the sale. I found that I could look up my order number and check the status by going to my home page then to the order status and history page.
Shopsmith I.T.
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moggymatt
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Re: Web site issue?

Post by moggymatt »

Anyone else get their orders placed during the Turkey days special inventory clear out? Still waiting for mine to ship from 11/17 and now I see the same items on Xmas clear out even cheaper! Called 2x now and all I see happening on my personal order tracking is it keeps switching between in process and being shipped.
Paul B
sehast
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Re: Web site issue?

Post by sehast »

Same here. Been waiting since Black Friday. Still In-Process for status.
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JPG
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Re: Web site issue?

Post by JPG »

Sooooo I am 'not alone'! :cool:
╔═══╗
╟JPG ╢
╚═══╝

Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10
E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
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rcplaneguy
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Re: Web site issue?

Post by rcplaneguy »

An order of disk sandpaper (Nov 27) now has a tracking number, guess they had many orders to fill (free shipping).
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moggymatt
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Re: Web site issue?

Post by moggymatt »

Got an encouraging call today form the mothership. From our discussion I'm sensing Shopsmith is taking the high road on taking care of their customers as best they can. I applaud them and specifically Brian, he didn't need to call just to let me know my order was shipping but did. That makes a big difference in my book.
Thank you Shopsmith.
Paul B
sehast
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Re: Web site issue?

Post by sehast »

Yes, it looks like the log jam is finally breaking up. Got a tracking number today.
sehast
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Re: Web site issue?

Post by sehast »

I have to give credit when credit is due. When I got my order today an apology note was inside along with a $15 gift card to make amends for my long wait. First class Shopsmith, thank you.
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JPG
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Re: Web site issue?

Post by JPG »

You too!
╔═══╗
╟JPG ╢
╚═══╝

Goldie(Bought New SN 377425)/4" jointer/6" beltsander/12" planer/stripsander/bandsaw/powerstation /Scroll saw/Jig saw /Craftsman 10" ras/Craftsman 6" thicknessplaner/ Dayton10"tablesaw(restoredfromneighborstrashpile)/ Mark VII restoration in 'progress'/ 10
E[/size](SN E3779) restoration in progress, a 510 on the back burner and a growing pile of items to be eventually returned to useful life. - aka Red Grange
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reible
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Re: Web site issue?

Post by reible »

How long did you wait to get your orders to get the 15%? I'm waiting on an order from 10/18/17 with no ship date appearing yet.

I ordered a couple of items and one is on back order and has been, one of the items was something my brother needed so I sent mine to him and ordered a new one.... well at least he isn't waiting. The back order part is no big deal as the shorty I ordered it for is now in storage until spring.

Ed
{Knight of the Shopsmith} [Hero's don't wear capes, they wear dog tags]
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