rjent wrote:I am glad someone is happy with SS. I am not.
It took 3 months to just get the answer that they would't replace my computer. I contacted support and didn't get an answer for two months, finally contacted Doug Reid and it took another month to get an answer, with the empathy of a rattlesnake to a baby rabbit. I have to buy another at $500.00. I have had more problems with this machine that anything I have bought new in decades. I am thinking again of selling it. Maybe just the PP and not the M7 and put a M5 headstock on it.
I really don't know how to take this. Really bummed right now.
I am sorry to hear about your struggles with Shopsmith. I have a similar, albeit different set of problems with them. I have picked up a few odd and end accessories and components on sales from Shopsmith the past few months. Stocking up on what I think I need should Shopsmith go into bankruptcy again. I know fatalist thinking, but still....Most items have arrived without issue, but I am amazed every time that I open a box from them. Fragile items thrown in with heavy items with no real packing material inside a big open box. Two of my recent shipments arrived damaged. One of them was the universal lathe tool rest. It comes disassembled in a big open box with negligible packing material around it. Clearly the swing arm and about half of the components went shooting out one end of the box, so what does Fedex do? They tape the box back up and deliver as is. There has been a lot of back and forth with Shopsmith trying to get the missing parts. Every contact with customer service is slow and takes tremendous effort on the customer's part. Mind you, I had to wait 4 months for the manufacture of this rare artifact and now it is taking another 1 month of time trying to get the missing pieces of the order that Fedex supposedly lost/threw out. During the manufacture, I received no status updates from Shopsmith and had to call repeatedly to check on my order. Dealing with Shopsmith is playing a real life "waiting game".
If I didn't have so much already invested, I would sell all of it and move to other brand tools. I can certainly empathize with some of your struggles. My gut instinct has been telling me to hold off on the PowerPro and your story has confirmed it for me.