phone  (937) 890-5197

Frequently Asked Questions (FAQ)

Education/Demonstrations

  • Do you have a Shopsmith school?
  • Currently there are no training classes at Shopsmith.                                                                                                                                  
    Go to http://www.shopsmith.com/getting_started/index.htm which provides step-by-step instructions on how to "Get Started" and important information along the way.
     

General

  • Do you buy back Mark V?
  • We do not currently offer a buy-back program.
  • Do you have a catalog you can send me?
  • -Please click here to sign up at www.shopsmith.com/catalog
    -Printed catalogs are produced periodically.
    -Look for our next printed Holiday Catalog around Thanksgiving!
     
  • How much is my Mark V worth?
  • It depends on the model of your Mark V, condition, age and available accessories..
     

Orders - Placing and Checking on Orders

  • Can I add to my order?
  • Yes. You can add to your order as long as it is not in the warehouse. If your order is already in the warehouse, we would be happy to place a secondary order. Please call Customer Service @ 937-890-5197.
  • Can I use two different credit cards?
  • Yes. Please call Customer Service at 937-890-5197 to place your order. 
    You cannot use two different credit cards by placing the order on the website
  • Can you give me an update on the status of my order?
  • You can go to http://www.shopsmith.com/ownersite/faq/orderstatusform.htm
    Enter in your order number and phone number
  • I placed an order on the website and it would not take my gift card?
  • -Please verify your gift card number and pin number you have enter
    -You may verify the amount available on the gift card by calling Customer Service at 937-890-5197
  • Why is my order on backorder?
  • It is our goal to eliminate backorders However, when backorders occur, we will make every effort to communicate why there is a backorder and when we expect the backorder situation to be resolved
     
    -If you would like to check your Order Status, please go to http://www.shopsmith.com/ownersite/faq/orderstatusform.htm

Products - Information about Products

  • Are parts still available for the Mark V?
  • Most parts are still availabe.  For a complete parts list go to Shopsmith.com/service/mark
  • Can you send me a parts list so I can order a part?
  • Go online to www.shopsmith.com/service/index or click here www.shopsmith/com/catalog for PDF verison
  • Do you carry blades for a Jigsaw?
  • We no longer sell "Jigsaw Blades"
    However, the fine blades from the Sroll Saw will work in the Jigsaw, but they will tend to break because they are so fine
    You can go to your local hardware store and get a 5" blade with no cross pins
  • How can I tell what model of a Mark V I have?
  • -You can measure the main saw table.
    -Model 500 is 14" wide x 18 1/4" long
    -Model 505, 510 or 520 are 17 1/2" wide x 22" long
     
  • How do I know if I have a Poly V Belt or Gilmer Belt?
  • Gilmer Belt - Inside splines run across the belt like a tank track
    Poly V Belt - Inside splines run around the same direction as the belt
  • How long is the Bandsaw blade?
  • The Bandsaw blade is 72" long
  • My Bearings are squealing. Should I order the Bearing Retrofit Kit or the Bandsaw Overhaul Kit?
  • -Order the Bearing Retrofit Kit.
  • Where can I find Mark V & Standard Accessories on www.Shopsmith.com?
  • For the Mark V go to http://www.shopsmith.com/ownersite/catalog/product_index.htm 
    For the Service Parts go to http://www.shopsmith.com/service/index.htm

Shipping - Shipping and Delivery

  • Do you offer Free Shipping?
  • "Free Shipping" is only offered during special promotional events.
  • I received my Order but I was sent the wrong item. How do I fix it?
  • Please call Customer Service @ 937-890-5197 and we will be happy to resolve the issue.

Technical

Products

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